Job Overview:
We are seeking a proactive and knowledgeable IT Support Specialist / Help Desk Technician. The ideal candidate will have strong technical expertise, a passion for solving problems, and excellent communication skills. In this role, you will provide first-line technical support to end-users, troubleshoot IT issues, and ensure smooth operation of hardware, software, and network systems.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and remote assistance.
- Diagnose and resolve software, hardware, and network issues efficiently.
- Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and related software.
- Assist in the management of IT assets, including hardware and software inventory.
- Utilize ticketing systems to log, track, and resolve support requests in a timely manner.
- Provide guidance on best practices for security, software updates, and system performance.
- Escalate complex technical issues to higher-level support teams as needed.
- Contribute to the creation and maintenance of user documentation and knowledge base articles.
Qualifications:
- Vocational training or degree in IT or a related field.
- Strong troubleshooting and problem-solving abilities.
- Solid understanding of operating systems (Windows, macOS, Linux) and applications.
- Familiarity with ticketing systems and remote support tools (e.g., ServiceNow, Freshservice, TeamViewer).
- Proficiency in the German language (B1 level minimum).
- Excellent communication skills, both written and verbal.
- Ability to prioritize and manage multiple tasks effectively.
- Strong customer service orientation with a positive, can-do attitude.